Thank you for choosing IPMaxTV. This Refund Policy outlines the terms and conditions regarding refunds for IPTV subscriptions purchased through our website (“Services”). By making a purchase, you agree to abide by this Refund Policy.
1. Refund Eligibility
1.1. Refunds may be available under the following circumstances:
- Technical Issues: If you experience persistent technical issues or difficulties accessing our Services, despite reasonable attempts to resolve them with our customer support team.
1.2. We reserve the right to determine refund eligibility on a case-by-case basis, taking into account the specific circumstances and details of each request.
2. Refund Process
2.1. To request a refund, please contact our customer support team within [insert timeframe, e.g., 7 days] from the date of purchase. You will be asked to provide:
- Order details (e.g., order number, date of purchase)
- A clear description of the issue or reason for your refund request
2.2. We may request additional information or documentation to properly assess your request. Failure to provide the requested information may result in the denial of your refund.
2.3. Approved refunds will be issued via the original payment method used at the time of purchase. Depending on your bank or payment provider, it may take several business days for the refund to appear in your account.
3. Non-Refundable Items
3.1. The following are generally not eligible for refunds:
- Activated Subscriptions: Once an IPTV subscription has been activated or accessed, it is considered consumed and is non-refundable.
3.2. If a refund is issued, any access associated with the refunded subscription will be deactivated immediately.
4. Disputes and Refunds
4.1. If you have concerns or disputes regarding a charge or transaction, we strongly encourage you to first reach out to our customer support team. We are committed to resolving issues quickly and fairly.
4.2. Initiating a chargeback or refund request with your payment provider without contacting us first may result in the suspension or termination of your IPMaxTV account and access to future services.
5. Changes to the Refund Policy
5.1. IPMaxTV reserves the right to update or modify this Refund Policy at any time without prior notice. Changes will take effect immediately upon being posted to our website. We encourage you to review this policy regularly.
6. Contact Us
6.1. If you have any questions, concerns, or need assistance regarding this Refund Policy or our refund process, please don’t hesitate to contact us.